Privacy Policy

Introduction

plomaretiora.top Ltd ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, process, and disclose your personal information when you visit our website plomaretiora.top or use our services.

We are the data controller for the purposes of the General Data Protection Regulation (GDPR) and other applicable data protection laws. Our registered office is located at Evagoras Avenue 49, Limassol, 3065, Cyprus.

Data We Collect

We collect and process various types of personal data about you when you interact with our website and services. The data we collect includes information you provide directly to us, information we collect automatically, and information we receive from third parties.

Information You Provide

• Contact information (name, email address, phone number, company name)
• Communication preferences and marketing consents
• Information provided in contact forms, enquiries, or correspondence
• Service requirements and project details
• Feedback, reviews, and survey responses

Information We Collect Automatically

• Technical information about your device and browser
• IP address and location data
• Website usage data and analytics
• Cookie and tracking technology data
• Pages visited, time spent on site, and navigation patterns

How We Use Your Information

We use your personal data for various legitimate business purposes. How we use your information depends on the services you use and how you interact with us. We use the information we collect to provide, maintain, and improve our services, communicate with you, and comply with legal obligations.

Primary Uses

• Providing and delivering our process optimization services
• Responding to your enquiries and providing customer support
• Processing service requests and managing client relationships
• Sending important service-related communications
• Improving our website, services, and user experience
• Conducting business analysis and market research

Marketing and Communications

• Sending marketing communications about our services (with consent)
• Personalising content and advertisements
• Managing marketing campaigns and measuring effectiveness
• Building customer profiles for targeted marketing

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, please refer to our Cookie Policy.

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Consent: Where you have given clear consent for specific processing activities
• Contract: Where processing is necessary for performing our services
• Legal Obligation: Where we must comply with legal requirements
• Legitimate Interests: Where we have legitimate business interests that do not override your rights

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

• With service providers who assist us in operating our business
• With professional advisers (lawyers, accountants, auditors)
• To comply with legal obligations or court orders
• To protect our rights, property, or safety
• In connection with business transfers or acquisitions

International Data Transfers

We primarily process your data within the European Economic Area (EEA). If we transfer your data outside the EEA, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses approved by the European Commission.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Our data retention periods vary depending on the type of information and the purpose for processing.

• Contact enquiries: 3 years from last contact
• Client data: 7 years after contract completion
• Marketing data: Until consent is withdrawn
• Website analytics: 26 months maximum
• Legal compliance data: As required by applicable law

Your Rights

Under GDPR and applicable data protection laws, you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data
• Right to Restrict Processing: Request limitation of processing
• Right to Data Portability: Request transfer of your data
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time

To exercise any of these rights, please contact us using the details provided below.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and staff training on data protection.

Children's Privacy

Our services are not directed at children under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact us:

Supervisory Authority

You have the right to lodge a complaint with the relevant supervisory authority if you believe we have not complied with data protection laws. In Cyprus, the supervisory authority is the Commissioner for Personal Data Protection.